Service
What makes us unique!
· We offer a NO REFUND NO FEE service
· We send you regular email updates on the status of your claim
· We guarantee you a successful claim if you are due a refund
· We send you an email and a text message to let you know you've been paid!
· No other tax refund company can offer it's clients such a customer-focused service.
Association of Tax Agents (ATA) - Security of your claim
The Association of Tax Agents (ATA) is an independent governing body that was formed to provide 'claim security' to those wishing to use a tax refund company. Over the last four years, a number of tax claim companies have disappeared with their client's refunds. Should a company bonded by the ATA suffer financial difficulty, you can 'rest-assured' that your tax claim will be taken care of and your refund paid to you. As a bonded member of the ATA, 1st Contact can guarantee you a safe and successful claim.
Fees
· Our charge for submitting your claim for a tax refund is 18% + VAT of what we are able to successfully claim from HM Revenue & Customs (subject to a minimum charge of £50 + VAT). 1st Contact Tax offers a Price Match Policy - we will match any quoted price by another ATA bonded company. And don't forget our NO REFUND NO FEE policy!*
· 1st Contact Tax offers a discounted rate of 16% + VAT for claim packs that are emailed or printed by the client (This offer is excluding Self-Assessment Tax Returns and Fast Track payment options).
· For those working under the Construction Industry Scheme (CIS), our fee for submitting your Self-Assessment Tax Return is 18% + VAT of what we can successfully claim back from HM Revenue & Customs (subject to a minimum charge of £80 + VAT, payment may be required up front).*
Speed services
We are pleased to now offer our client’s two time-guaranteed, fast-track ways to their tax refund money!
· 2 Week Fast Track Claims Subject to conditions, we will pay your tax refund in two weeks. We charge a fee of 25% + VAT of the successful claim (subject to a minimum charge of £100 + VAT).*
· 3 Day Fast Track Claims Subject to conditions, we will pay your tax refund in 3 days. These funds can be collected from our office in cash or we can deposit cash into your account. We charge a fee of 40% + VAT of the successful claim (subject to a minimum charge of £100 + VAT).*
*In order to take advantage of these special offers, you will need to come in and see one of our professional Tax Refunds Consultants.
Low cost International Transfers
1st Contact now offers you an easy, low cost option to send your tax refund to an Australian, New Zealand or South African bank account. With competitive rates and a low service charge of £10 it's the quick and secure way to transfer your tax refund back home.
*Important VAT note: 1st Contact Tax will not charge VAT if you are leaving the UK and entering a non-EU country. *Important VAT note: 1st Contact Tax will not charge VAT if you are leaving the UK and entering a non-EU country. Disclaimer: HM Revenue and Customs has approved the claim forms provided in this claim pack for use by 1st Contact only. Unauthorised use of these forms will result in your repayment being sent to 1st Contact, at which time the standard commission charge will be imposed. *For those clients who select options ‘Print my Tax Claim pack now’ or ‘Email my Tax Claim pack to me’ a discounted commission fee of 16% +/- VAT will be charged. The other options incur the standard commission fee of 18% +/- VAT. A minimum of £50 +/- VAT will be charged on all claims.
